Key Account Manager
Own Zeal’s most important customer relationships: turn launches into adoption, renewals and sustainable account growth.
Cairo, Egypt · To be agreed · Full-time
The opportunity
Zeal connects payments, loyalty and customer engagement. We are looking for a commercially minded Key Account Manager who can translate an enterprise customer’s goals into measurable results across our loyalty and branded-app experiences. You will own the account plan from handover and onboarding through adoption, renewal and expansion. Build trusted relationships with decision-makers and operators, coordinate product and delivery teams, and resolve difficult conversations without making promises we cannot keep. Success means customers use what they buy, understand the value, renew for the right reasons and expand profitably. You will keep a reliable view of account health, commercial commitments and next steps. We welcome strong operators from technology businesses, payments, loyalty, SaaS and consulting who can demonstrate hands-on client ownership. The role is based in Cairo; working arrangements and compensation will be discussed during the process.
Responsibilities & requirements
- Own a portfolio of enterprise accounts, including stakeholder maps, success plans, account health, renewals and expansion opportunities.
- Lead discovery and business reviews that connect adoption and customer outcomes to commercial value.
- Coordinate onboarding and escalations with product, support, delivery and finance; document decisions and responsibilities.
- Negotiate scope, pricing and renewal terms with sound judgement about margin, delivery capacity and long-term trust.
- Maintain accurate CRM records, forecasts and follow-ups; use data to identify risk before renewal.
- Demonstrate specific examples of retaining, growing or recovering important customer relationships. Consulting experience is welcome when you can show implementation and outcomes.
- Communicate clearly in professional English, including written updates, presentations and difficult client conversations.
- Show initiative in a startup, use AI tools responsibly, and verify outputs before sharing with customers.
What Zeal offers
Ownership of meaningful enterprise relationships and measurable customer outcomes. Close collaboration with Zeal’s commercial, product and delivery teams. The opportunity to shape repeatable account-management practices in a growing technology business.
How we’ll get to know you
Share your experience, explore role-relevant questions and introduce yourself through Loom or an agreed alternative. After a team review, shortlisted applicants receive a practical challenge and meet the team. A human review of the evidence leads to our decision.
Explore the practical brief
Use fictional data only. Zeal supports a hypothetical multi-site retailer’s branded loyalty app. Annual contract value is £60,000, direct service cost is £24,000, 40 of 100 stores are active, loyalty identification is 12% against the customer’s 25% target, and a delayed POS integration has damaged trust. Renewal is approaching. The CFO asks for a 20% discount; the operations lead wants reliable rollout; marketing wants evidence of incremental repeat visits. Prepare an account recovery and expansion plan as an accessible HTML memo or presentation link. Include a stakeholder map, discovery questions, an adoption and escalation plan with owners and milestones, a customer business-review outline, a defensible renewal proposal, and a CRM account summary with risks and next actions. Calculate contribution before and after the requested discount using the supplied costs, then explain which missing costs could change your recommendation. Separate customer outcomes from usage metrics and propose how to test incremental impact. Write the email you would send to the disappointed customer and a short internal escalation. Record a Loom walkthrough explaining the hardest trade-off. Include any AI tools used, what they produced, and how you checked their work. Do not contact real customers or use confidential employer material. We assess judgement, commercial reasoning, clarity and follow-through; visual polish is secondary.
The work sample can be submitted in writing with an optional supporting link. Use synthetic data and avoid confidential employer material.
How we assess the evidence
Enterprise account ownership
Specific personal ownership of adoption, retention, renewal or expansion, supported by outcomes and a credible account plan.
Commercial & analytical judgement
Correct contribution reasoning, pricing and scope trade-offs, and careful interpretation of customer and product metrics.
Execution & CRM discipline
Clear owners, next actions, risk management, escalation and reliable customer commitments recorded in a practical workflow.
Emotional intelligence
Listening, self-awareness, ownership of mistakes, constructive feedback and calm handling of customer pressure.
Stakeholder influence & communication
Clear professional English, understanding of competing stakeholder needs and respectful, persuasive communication.
Integrity & startup learning
Honest evidence, no unsupported promises, responsible use of AI and a practical learning approach.