Customer Success Manager
- Location
- Cairo, Egypt
- Working arrangement
- To be agreed
- Employment
- Full-time
Help Zeal’s merchants turn onboarding into measurable adoption, retention and growth, with clear communication and accountable follow-through.
About the role
Zeal connects payments, loyalty and customer engagement. As a Customer Success Manager based in Cairo, you will help merchants and partners get measurable value from Zeal, from onboarding and launch through adoption, retention and expansion.
We welcome candidates from technology, payments, loyalty and SaaS, as well as operators who can demonstrate hands-on customer ownership. Professional English is essential. Portuguese is an additional capability for supporting Brazil merchants; it is not required for every position and will be assessed separately.
What you’ll do
- Own success plans, account health and dependable follow-through. Coordinate product, engineering, support and commercial colleagues to resolve blockers, communicate honestly and help customers achieve their goals. Build relationships with decision-makers and day-to-day users, and connect product usage to business outcomes.
- Own a customer portfolio from onboarding to adoption, retention and expansion, with clear success plans and accountable next steps.
- Coordinate integrations and launches with product, engineering and support, including dependencies, readiness checks and customer communication.
- Run useful customer reviews that connect usage to measurable business outcomes and agreed actions.
- Maintain accurate CRM records, risk signals and renewal forecasts; collaborate with commercial colleagues on growth opportunities.
- Use AI and automation responsibly, checking accuracy and protecting customer information.
What you’ll bring
- Monitor activation, adoption and account health; investigate low engagement and test practical improvements.
- Handle escalations with empathy and sound judgement; document commitments without overpromising.
- Demonstrate hands-on customer ownership in technology, payments, loyalty, SaaS or a relevant adjacent business.
- Communicate clearly in professional English, verbally and in writing.
- Be based in Egypt and able to work with the Cairo team; working arrangement to be agreed.
Your work.
Out in the real world.
We’re turning everyday payments into lasting connections between merchants, brands and the people who love them.
A reason to return.
feel personal.
Benefits at Zeal.
- Equity
- Healthcare
- Specialty coffee
- Yoga classes
- Free gym
Bring your ideas.
Bring yourself.
Curious minds. Honest conversations. People who care about what they build—and who they build it with.
How we’ll get to know you.
Five clear steps, with a person reviewing your progress at every stage. Start with your Loom introduction; you only prepare an assessment after the team invites you.
- Your Loom introduction
Record a 90-second Loom explaining why you are the right fit for Zeal and this particular role. Share relevant experience and what you would bring to the team.
- An introduction with Zeal
If the hiring team moves you forward, we unlock a private booking link for a 30-minute introduction with a Zeal teammate. Get to know the role, share your experience and ask us questions.
- Your private assessment
After the introduction, the team decides whether to unlock your role-specific assessment. Your brief, materials and submission form appear only after approval. We email you when it is ready.
- Your assessment conversation
If your submitted assessment progresses, we email you a private link to book a 30-minute walkthrough. Talk us through your decisions, discuss trade-offs and explore your questions with the team.
- Your decision
The Zeal team reviews the evidence and sends you an acceptance or rejection email. If there is a mutual fit, we share the next steps directly.
See yourself here?
Customer Success Manager