Merchant opt-out

If Zeal's free loyalty and insights service has been switched on for your card terminal and you do not want it, you can turn it off here. Enter your business name, a contact email and the Merchant ID (MID) or Terminal ID (TID) printed on your terminal receipt, then submit.

What happens next:

  • we confirm your request by email within 2 working days
  • Zeal stops collecting data from your terminal within 5 working days
  • your business's data is deleted within 30 days, unless the law requires us to keep it
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Other ways to opt out

  • Email optout@getzeal.io with the subject "Merchant Opt-Out Request" and include your business name, MID or TID, and a contact email.
  • Ask your payment provider, acquirer or terminal provider. They must pass your request to Zeal within 5 working days.
  • If you have a Zeal Merchant Portal account, go to Account settings, then Free Tier Services, then Disable.
  • For help, email support@getzeal.io.

Shoppers who want to stop loyalty messages or see their own data should use the data privacy request form or email privacy@getzeal.io.